Bank service quality : a comparative study of Singaporean and American banks

Bank service quality : a comparative study of Singaporean and American banks

The present study used a modified version of the SERVQUAL model to establish the expectations and perceptions of undergraduates concerning the service quality of banks. In addition, the gap between perceptions and expections of undergraduates was also established.

Saved in:
Bibliographic Details
Main Authors: Peh, Kok Heng, Tan, Elaine Ee Lian, Tan, Adrian Tzer-Shiong
Other Authors: Gerrard, Philip
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Finance::Bank management
Online Access:http://hdl.handle.net/10356/10851
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Nanyang Technological University
id sg-ntu-dr.10356-10851
record_format dspace
spelling sg-ntu-dr.10356-108512023-05-19T07:23:08Z Bank service quality : a comparative study of Singaporean and American banks Peh, Kok Heng Tan, Elaine Ee Lian Tan, Adrian Tzer-Shiong Gerrard, Philip Nanyang Business School DRNTU::Business::Finance::Bank management The present study used a modified version of the SERVQUAL model to establish the expectations and perceptions of undergraduates concerning the service quality of banks. In addition, the gap between perceptions and expections of undergraduates was also established. 2008-09-24T07:48:17Z 2008-09-24T07:48:17Z 1998 1998 Final Year Project (FYP) http://hdl.handle.net/10356/10851 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Finance::Bank management
spellingShingle DRNTU::Business::Finance::Bank management
Peh, Kok Heng
Tan, Elaine Ee Lian
Tan, Adrian Tzer-Shiong
Bank service quality : a comparative study of Singaporean and American banks
description The present study used a modified version of the SERVQUAL model to establish the expectations and perceptions of undergraduates concerning the service quality of banks. In addition, the gap between perceptions and expections of undergraduates was also established.
author2 Gerrard, Philip
author_facet Gerrard, Philip
Peh, Kok Heng
Tan, Elaine Ee Lian
Tan, Adrian Tzer-Shiong
format Final Year Project
author Peh, Kok Heng
Tan, Elaine Ee Lian
Tan, Adrian Tzer-Shiong
author_sort Peh, Kok Heng
title Bank service quality : a comparative study of Singaporean and American banks
title_short Bank service quality : a comparative study of Singaporean and American banks
title_full Bank service quality : a comparative study of Singaporean and American banks
title_fullStr Bank service quality : a comparative study of Singaporean and American banks
title_full_unstemmed Bank service quality : a comparative study of Singaporean and American banks
title_sort bank service quality : a comparative study of singaporean and american banks
publishDate 2008
url http://hdl.handle.net/10356/10851
_version_ 1772828389221072896

Similar Items