Bank service quality : a comparative study of Singaporean and American banks
The present study used a modified version of the SERVQUAL model to establish the expectations and perceptions of undergraduates concerning the service quality of banks. In addition, the gap between perceptions and expections of undergraduates was also established.
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2008
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Online Access: | http://hdl.handle.net/10356/10851 |
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sg-ntu-dr.10356-108512023-05-19T07:23:08Z Bank service quality : a comparative study of Singaporean and American banks Peh, Kok Heng Tan, Elaine Ee Lian Tan, Adrian Tzer-Shiong Gerrard, Philip Nanyang Business School DRNTU::Business::Finance::Bank management The present study used a modified version of the SERVQUAL model to establish the expectations and perceptions of undergraduates concerning the service quality of banks. In addition, the gap between perceptions and expections of undergraduates was also established. 2008-09-24T07:48:17Z 2008-09-24T07:48:17Z 1998 1998 Final Year Project (FYP) http://hdl.handle.net/10356/10851 Nanyang Technological University application/pdf |
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DRNTU::Business::Finance::Bank management Peh, Kok Heng Tan, Elaine Ee Lian Tan, Adrian Tzer-Shiong Bank service quality : a comparative study of Singaporean and American banks |
description |
The present study used a modified version of the SERVQUAL model to establish the expectations and perceptions of undergraduates concerning the service quality of banks. In addition, the gap between perceptions and expections of undergraduates was also established. |
author2 |
Gerrard, Philip |
author_facet |
Gerrard, Philip Peh, Kok Heng Tan, Elaine Ee Lian Tan, Adrian Tzer-Shiong |
format |
Final Year Project |
author |
Peh, Kok Heng Tan, Elaine Ee Lian Tan, Adrian Tzer-Shiong |
author_sort |
Peh, Kok Heng |
title |
Bank service quality : a comparative study of Singaporean and American banks |
title_short |
Bank service quality : a comparative study of Singaporean and American banks |
title_full |
Bank service quality : a comparative study of Singaporean and American banks |
title_fullStr |
Bank service quality : a comparative study of Singaporean and American banks |
title_full_unstemmed |
Bank service quality : a comparative study of Singaporean and American banks |
title_sort |
bank service quality : a comparative study of singaporean and american banks |
publishDate |
2008 |
url |
http://hdl.handle.net/10356/10851 |
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1772828389221072896 |