Service quality study on a shipping line with particular reference to Jardine Transport Services.

Service quality study on a shipping line with particular reference to Jardine Transport Services.

The concept of service quality has been a relatively new topic this century and has only caught the interest of both academics and business in the last few decades. This project explores the assessment of service quality based on the SERVQUAL instrument.

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Bibliographic Details
Main Authors: Koh, Ser Mein., Wong, Ee Fong., Wong, Tuck Weng.
Other Authors: Bhatnagar, Rohit
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Marketing::Customer services
Online Access:http://hdl.handle.net/10356/10893
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-10893
record_format dspace
spelling sg-ntu-dr.10356-108932023-05-19T06:16:16Z Service quality study on a shipping line with particular reference to Jardine Transport Services. Koh, Ser Mein. Wong, Ee Fong. Wong, Tuck Weng. Bhatnagar, Rohit Nanyang Business School DRNTU::Business::Marketing::Customer services The concept of service quality has been a relatively new topic this century and has only caught the interest of both academics and business in the last few decades. This project explores the assessment of service quality based on the SERVQUAL instrument. 2008-09-24T07:48:44Z 2008-09-24T07:48:44Z 1998 1998 Final Year Project (FYP) http://hdl.handle.net/10356/10893 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Marketing::Customer services
spellingShingle DRNTU::Business::Marketing::Customer services
Koh, Ser Mein.
Wong, Ee Fong.
Wong, Tuck Weng.
Service quality study on a shipping line with particular reference to Jardine Transport Services.
description The concept of service quality has been a relatively new topic this century and has only caught the interest of both academics and business in the last few decades. This project explores the assessment of service quality based on the SERVQUAL instrument.
author2 Bhatnagar, Rohit
author_facet Bhatnagar, Rohit
Koh, Ser Mein.
Wong, Ee Fong.
Wong, Tuck Weng.
format Final Year Project
author Koh, Ser Mein.
Wong, Ee Fong.
Wong, Tuck Weng.
author_sort Koh, Ser Mein.
title Service quality study on a shipping line with particular reference to Jardine Transport Services.
title_short Service quality study on a shipping line with particular reference to Jardine Transport Services.
title_full Service quality study on a shipping line with particular reference to Jardine Transport Services.
title_fullStr Service quality study on a shipping line with particular reference to Jardine Transport Services.
title_full_unstemmed Service quality study on a shipping line with particular reference to Jardine Transport Services.
title_sort service quality study on a shipping line with particular reference to jardine transport services.
publishDate 2008
url http://hdl.handle.net/10356/10893
_version_ 1770566901206876160

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