Tell me what you want ... what you really, really want : an exploratory research on service quality in the travel agency industry
Service quality in the Singapore travel agency industry is the focus of the research study. Consequently, the results of the study will lead the research team in its search for an answer to the question of whether the extension of the Singapore Gold Circle programme to travel agencies in October 199...
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2008
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| Online Access: | http://hdl.handle.net/10356/10912 |
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| Institution: | Nanyang Technological University |
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sg-ntu-dr.10356-109122023-05-19T06:24:06Z Tell me what you want ... what you really, really want : an exploratory research on service quality in the travel agency industry Koh, Eileen Swee Ling Lam, Carolina Teo, Lay Khim Litvin, Stephen Wayne Nanyang Business School DRNTU::Business::Marketing::Customer services Service quality in the Singapore travel agency industry is the focus of the research study. Consequently, the results of the study will lead the research team in its search for an answer to the question of whether the extension of the Singapore Gold Circle programme to travel agencies in October 1998 will prove to be of benefit to both consumers and travel agencies. 2008-09-24T07:48:57Z 2008-09-24T07:48:57Z 1999 1999 Final Year Project (FYP) http://hdl.handle.net/10356/10912 Nanyang Technological University application/pdf |
| institution |
Nanyang Technological University |
| building |
NTU Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NTU Library |
| collection |
DR-NTU |
| topic |
DRNTU::Business::Marketing::Customer services |
| spellingShingle |
DRNTU::Business::Marketing::Customer services Koh, Eileen Swee Ling Lam, Carolina Teo, Lay Khim Tell me what you want ... what you really, really want : an exploratory research on service quality in the travel agency industry |
| description |
Service quality in the Singapore travel agency industry is the focus of the research study. Consequently, the results of the study will lead the research team in its search for an answer to the question of whether the extension of the Singapore Gold Circle programme to travel agencies in October 1998 will prove to be of benefit to both consumers and travel agencies. |
| author2 |
Litvin, Stephen Wayne |
| author_facet |
Litvin, Stephen Wayne Koh, Eileen Swee Ling Lam, Carolina Teo, Lay Khim |
| format |
Final Year Project |
| author |
Koh, Eileen Swee Ling Lam, Carolina Teo, Lay Khim |
| author_sort |
Koh, Eileen Swee Ling |
| title |
Tell me what you want ... what you really, really want : an exploratory research on service quality in the travel agency industry |
| title_short |
Tell me what you want ... what you really, really want : an exploratory research on service quality in the travel agency industry |
| title_full |
Tell me what you want ... what you really, really want : an exploratory research on service quality in the travel agency industry |
| title_fullStr |
Tell me what you want ... what you really, really want : an exploratory research on service quality in the travel agency industry |
| title_full_unstemmed |
Tell me what you want ... what you really, really want : an exploratory research on service quality in the travel agency industry |
| title_sort |
tell me what you want ... what you really, really want : an exploratory research on service quality in the travel agency industry |
| publishDate |
2008 |
| url |
http://hdl.handle.net/10356/10912 |
| _version_ |
1770566723718610944 |