IT amenities in Singapore hotels and business travellers' satisfaction.

• Main Authors: Cheah, Sin Yi., Goo, Yen Peng., Tan, Lily.
• Other Authors: Tan, Sen Suan
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Marketing::Customer services
• Online Access: http://hdl.handle.net/10356/10942
• Institution: Nanyang Technological University

The objectives of this research are to measure the satisfaction and importance levels of the IT amenities in the Singapore hotel industry, to determine the relationship between demographic factors and business travellers' satisfaction level and last but not least, to provide recommendations to...