Critical success factors of the CAAS passenger service charge system.

• Main Authors: Kwek, Wee Heng., Loong, Wei Chuen., Tong, Chih Chong.
• Other Authors: Lee, Kenny Kwai Fong
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Industries and labor
• Online Access: http://hdl.handle.net/10356/11037
• Institution: Nanyang Technological University

An examination into the success of the Passenger Service Charge System of the Civil Aviation Authority of Sinagpore using the DeLone & McLean's model of success and the CSF methodology.