Feasibility of an external call center in Singapore.

• Main Authors: Tan, Esther Siok Yee., Teo, Theresa Teng Teng., Yim, Shin May.
• Other Authors: Gilbert, Arthur Lee
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Industries and labor
• Online Access: http://hdl.handle.net/10356/11080
• Institution: Nanyang Technological University

The success of call centers overseas has motivated us to research on the feasibility of external call centers in Singapore. We have done a thorough research in three main aspects: techonological, economic, and behavioural to come up with our conclusion.