Dimension, antecedents and consequences of emotional labour in different types of restaurants in Singapore.

• Main Authors: Goh, Iris Mei Nee., Foo, Darienna Sui Ne., Wong, Pei Shi.
• Other Authors: Tan, Joo Seng
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::General::Social aspects
• Online Access: http://hdl.handle.net/10356/11577
• Institution: Nanyang Technological University

An adapted model of emotional labour by Feldman and Morris (1996) is used to study the emotional labour of waiters and waitresses in Singapore.