Product rating statistics as consumer search aids

Online product review forums commonly provide consumers with averages of product ratings given by reviewers. Some also provide frequency distribution of ratings in the form of a histogram. The authors argue that consumers use these statistics as search aids when reading reviews. Provision of the ave...

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Main Authors: Guan, Chong, Lam, Shun Yin
其他作者: Nanyang Business School
格式: Article
語言:English
出版: 2020
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在線閱讀:https://hdl.handle.net/10356/136878
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