A training needs assessment of nurses in their delivery of service quality
A major Hospital group in Singapore embarked on a service quality improvement program. As part of the on-going efforts, a customer survey was conducted and the results identified a delivery gap. The study is done to apply a systematic approach to conduct training needs assessment and analyzing perfo...
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| Format: | Theses and Dissertations |
| Published: |
2008
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| Online Access: | http://hdl.handle.net/10356/13880 |
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| Institution: | Nanyang Technological University |
| Summary: | A major Hospital group in Singapore embarked on a service quality improvement program. As part of the on-going efforts, a customer survey was conducted and the results identified a delivery gap. The study is done to apply a systematic approach to conduct training needs assessment and analyzing performance problem. |
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