A training needs assessment of nurses in their delivery of service quality

A major Hospital group in Singapore embarked on a service quality improvement program. As part of the on-going efforts, a customer survey was conducted and the results identified a delivery gap. The study is done to apply a systematic approach to conduct training needs assessment and analyzing perfo...

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Bibliographic Details
Main Author:	Sim, Serene Lee Eng.
Other Authors:	Williams, Michael
Format:	Theses and Dissertations
Published:	2008
Subjects:	DRNTU::Social sciences::Education::Nursing education
Online Access:	http://hdl.handle.net/10356/13880
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Institution:	Nanyang Technological University

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spelling	sg-ntu-dr.10356-138802020-11-01T06:07:16Z A training needs assessment of nurses in their delivery of service quality Sim, Serene Lee Eng. Williams, Michael National Institute of Education DRNTU::Social sciences::Education::Nursing education A major Hospital group in Singapore embarked on a service quality improvement program. As part of the on-going efforts, a customer survey was conducted and the results identified a delivery gap. The study is done to apply a systematic approach to conduct training needs assessment and analyzing performance problem. Master of Arts (Instructional Design & Technology) 2008-10-20T11:13:34Z 2008-10-20T11:13:34Z 2001 2001 Thesis http://hdl.handle.net/10356/13880 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Social sciences::Education::Nursing education
spellingShingle	DRNTU::Social sciences::Education::Nursing education Sim, Serene Lee Eng. A training needs assessment of nurses in their delivery of service quality
description	A major Hospital group in Singapore embarked on a service quality improvement program. As part of the on-going efforts, a customer survey was conducted and the results identified a delivery gap. The study is done to apply a systematic approach to conduct training needs assessment and analyzing performance problem.
author2	Williams, Michael
author_facet	Williams, Michael Sim, Serene Lee Eng.
format	Theses and Dissertations
author	Sim, Serene Lee Eng.
author_sort	Sim, Serene Lee Eng.
title	A training needs assessment of nurses in their delivery of service quality
title_short	A training needs assessment of nurses in their delivery of service quality
title_full	A training needs assessment of nurses in their delivery of service quality
title_fullStr	A training needs assessment of nurses in their delivery of service quality
title_full_unstemmed	A training needs assessment of nurses in their delivery of service quality
title_sort	training needs assessment of nurses in their delivery of service quality
publishDate	2008
url	http://hdl.handle.net/10356/13880
_version_	1683492970451435520

A training needs assessment of nurses in their delivery of service quality

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