A training needs assessment of nurses in their delivery of service quality
A major Hospital group in Singapore embarked on a service quality improvement program. As part of the on-going efforts, a customer survey was conducted and the results identified a delivery gap. The study is done to apply a systematic approach to conduct training needs assessment and analyzing perfo...
محفوظ في:
| المؤلف الرئيسي: | |
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| مؤلفون آخرون: | |
| التنسيق: | Theses and Dissertations |
| منشور في: |
2008
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| الوصول للمادة أونلاين: | http://hdl.handle.net/10356/13880 |
| الوسوم: |
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| المؤسسة: | Nanyang Technological University |
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sg-ntu-dr.10356-13880 |
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sg-ntu-dr.10356-138802020-11-01T06:07:16Z A training needs assessment of nurses in their delivery of service quality Sim, Serene Lee Eng. Williams, Michael National Institute of Education DRNTU::Social sciences::Education::Nursing education A major Hospital group in Singapore embarked on a service quality improvement program. As part of the on-going efforts, a customer survey was conducted and the results identified a delivery gap. The study is done to apply a systematic approach to conduct training needs assessment and analyzing performance problem. Master of Arts (Instructional Design & Technology) 2008-10-20T11:13:34Z 2008-10-20T11:13:34Z 2001 2001 Thesis http://hdl.handle.net/10356/13880 Nanyang Technological University application/pdf |
| institution |
Nanyang Technological University |
| building |
NTU Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NTU Library |
| collection |
DR-NTU |
| topic |
DRNTU::Social sciences::Education::Nursing education |
| spellingShingle |
DRNTU::Social sciences::Education::Nursing education Sim, Serene Lee Eng. A training needs assessment of nurses in their delivery of service quality |
| description |
A major Hospital group in Singapore embarked on a service quality improvement program. As part of the on-going efforts, a customer survey was conducted and the results identified a delivery gap. The study is done to apply a systematic approach to conduct training needs assessment and analyzing performance problem. |
| author2 |
Williams, Michael |
| author_facet |
Williams, Michael Sim, Serene Lee Eng. |
| format |
Theses and Dissertations |
| author |
Sim, Serene Lee Eng. |
| author_sort |
Sim, Serene Lee Eng. |
| title |
A training needs assessment of nurses in their delivery of service quality |
| title_short |
A training needs assessment of nurses in their delivery of service quality |
| title_full |
A training needs assessment of nurses in their delivery of service quality |
| title_fullStr |
A training needs assessment of nurses in their delivery of service quality |
| title_full_unstemmed |
A training needs assessment of nurses in their delivery of service quality |
| title_sort |
training needs assessment of nurses in their delivery of service quality |
| publishDate |
2008 |
| url |
http://hdl.handle.net/10356/13880 |
| _version_ |
1683492970451435520 |