Mining software support tickets for assistive routing
The technical support organization of a software service provider consists of groups of experts who are processing customer tickets, which are electronic reports of any technical incident. Operationally, assigning a ticket to the correct expert is an important step towards resolution. An incorrect a...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Thesis-Doctor of Philosophy |
| Language: | English |
| Published: |
Nanyang Technological University
2020
|
| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/143908 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Nanyang Technological University |
| Language: | English |