Mining software support tickets for assistive routing
The technical support organization of a software service provider consists of groups of experts who are processing customer tickets, which are electronic reports of any technical incident. Operationally, assigning a ticket to the correct expert is an important step towards resolution. An incorrect a...
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| 其他作者: | |
| 格式: | Thesis-Doctor of Philosophy |
| 語言: | English |
| 出版: |
Nanyang Technological University
2020
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| 主題: | |
| 在線閱讀: | https://hdl.handle.net/10356/143908 |
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| 機構: | Nanyang Technological University |
| 語言: | English |