Towards persona-based empathetic conversational models

• Main Authors: Zhong, Peixiang, Zhang, Chen, Wang, Hao, Liu, Yong, Miao, Chunyan
• Other Authors: School of Computer Science and Engineering
• Format: Conference or Workshop Item
• Language: English
• Published: 2021
• Subjects: Engineering::Computer science and engineering; Empathy; CoBert
• Online Access: https://hdl.handle.net/10356/150968
• Institution: Nanyang Technological University

Empathetic conversational models have been shown to improve user satisfaction and task outcomes in numerous domains. In Psychology, persona has been shown to be highly correlated to personality, which in turn influences empathy. In addition, our empirical analysis also suggests that persona plays an...