Transferring corporate service philosophyto a library setting
Imagine walking into your bank to make a deposit. As you approach the teller, you decide to ask about current CD rates. After asking your question, the frazzled teller says "Well, they're on that big sign right behind me. Look for yourself!" If this attitude became the norm at your ba...
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sg-ntu-dr.10356-1522522021-07-28T20:10:19Z Transferring corporate service philosophyto a library setting King, David Library and information science Imagine walking into your bank to make a deposit. As you approach the teller, you decide to ask about current CD rates. After asking your question, the frazzled teller says "Well, they're on that big sign right behind me. Look for yourself!" If this attitude became the norm at your bank, you would probably begin to look for another bank one that treated you as a respected customer. Now transfer this same scenario to a library setting: the bank customer is the patron and the teller is the librarian. If that patron doesn't receive the service she expects, she now has other choices, like fee-based agencies, database connections, or simply not using the library. Published version 2021-07-26T08:38:39Z 2021-07-26T08:38:39Z 1996 Journal Article King, D. (1996). Transferring corporate service philosophyto a library setting. Library and Information Science Research E-Journal, 6(1-2), 1-6. https://dx.doi.org/10.32655/LIBRES.1996.1-2.5 1058-6768 https://hdl.handle.net/10356/152252 10.32655/LIBRES.1996.1-2.5 1-2 6 1 6 en Library and Information Science Research E-Journal © 1996 David King. All rights reserved. application/pdf |
| institution |
Nanyang Technological University |
| building |
NTU Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NTU Library |
| collection |
DR-NTU |
| language |
English |
| topic |
Library and information science |
| spellingShingle |
Library and information science King, David Transferring corporate service philosophyto a library setting |
| description |
Imagine walking into your bank to make a deposit. As you approach the teller, you decide to ask about current CD rates. After asking your question, the frazzled teller says "Well, they're on that big sign right behind me. Look for yourself!" If this attitude became the norm at your bank, you would probably begin to look for another bank one that treated you as a respected customer. Now transfer this same scenario to a library setting: the bank customer is the patron and the teller is the librarian. If that patron doesn't receive the
service she expects, she now has other choices, like fee-based agencies, database connections, or simply not using the library. |
| format |
Article |
| author |
King, David |
| author_facet |
King, David |
| author_sort |
King, David |
| title |
Transferring corporate service philosophyto a library setting |
| title_short |
Transferring corporate service philosophyto a library setting |
| title_full |
Transferring corporate service philosophyto a library setting |
| title_fullStr |
Transferring corporate service philosophyto a library setting |
| title_full_unstemmed |
Transferring corporate service philosophyto a library setting |
| title_sort |
transferring corporate service philosophyto a library setting |
| publishDate |
2021 |
| url |
https://hdl.handle.net/10356/152252 |
| _version_ |
1707050402773467136 |