Modeling customer review ratings through Kmeans clustering and SVM classification

• 主要作者: Lim, Gina Qian Ying
• 其他作者: Chen Songlin
• 格式: Final Year Project
• 語言: English
• 出版: Nanyang Technological University 2022
• 主題: Engineering::Mechanical engineering
• 在線閱讀: https://hdl.handle.net/10356/159096
• 機構: Nanyang Technological University

In the digital era, consumers decisions are highly influenced by online reviews, making it important for businesses to understand such electronic word of mouth in order to satisfy their customers. However, online reviews by customers are rarely straightforward, often containing mixed sentiments, mak...