Door to door service by shipping lines : theory and practice

• Main Author: Ong, Xue Ling.
• Other Authors: Lam Siu Lee
• Format: Final Year Project
• Language: English
• Published: 2009
• Subjects: DRNTU::Engineering::Maritime studies::Maritime management and business
• Online Access: http://hdl.handle.net/10356/16017
• Institution: Nanyang Technological University

This paper examines Singapore shippers’ expectations on door-to-door service attributes and compares these service attributes to container shipping lines’ understanding of these expectations to determine if a perceptual gap exists. This is done by means of a review of previous studies, personal inte...