Door to door service by shipping lines : theory and practice

This paper examines Singapore shippers’ expectations on door-to-door service attributes and compares these service attributes to container shipping lines’ understanding of these expectations to determine if a perceptual gap exists. This is done by means of a review of previous studies, personal inte...

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Bibliographic Details
Main Author: Ong, Xue Ling.
Other Authors: Lam Siu Lee
Format: Final Year Project
Language:English
Published: 2009
Subjects:
Online Access:http://hdl.handle.net/10356/16017
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Institution: Nanyang Technological University
Language: English
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