An investigation of self-service technology usage during the COVID-19 pandemic: the changing perceptions of 'self' and technologies

• Main Authors: Wang, Xueqin, Wong, Yiik Diew, Sun, Shanshan, Yuen, Kum Fai
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2022
• Subjects: Social sciences::Psychology; Engineering::General; Self-Service Technology; COVID-19 Pandemic
• Online Access: https://hdl.handle.net/10356/163864
• Institution: Nanyang Technological University

Self-service technologies (SSTs) are not new to modern consumers, yet the COVID-19 pandemic brings new motivations into SST usage. This study aims to revisit consumers' SST usage under the pandemic context, focusing on consumers' changing perceptions on social interactions (i.e. the '...