Does consumers’ involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation

• Main Authors: Wang, Xueqin, Wong, Yiik Diew, Kim, Thai Young, Yuen, Kum Fai
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2023
• Subjects: Engineering::Civil engineering; COVID-19 Pandemic; Habit Formation
• Online Access: https://hdl.handle.net/10356/170328
• Institution: Nanyang Technological University

The COVID-19 pandemic accelerates e-commerce adoption, which naturally induces an expedited acceptance of innovative last-mile deliveries. Focusing on self-collection via parcel lockers, this study investigates consumers’ behavioural change, maintenance and habit formation related to e-commerce deli...