Consumer participation in last-mile logistics service : an investigation on cognitions and affects

• Main Authors: Wang, Xueqin, Yuen, Kum Fai, Wong, Yiik Diew, Teo, Chee-Chong
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2021
• Subjects: Engineering::Civil engineering; Co-creation; Self-service Technology
• Online Access: https://hdl.handle.net/10356/152179
• Institution: Nanyang Technological University

Purpose: Increasingly, the logistics industry offers innovative solutions that interact with end-consumers directly. The purpose of this paper is to examine the consumer participation behaviour in co-creating logistics service values, using self-collection via automated parcel station as an example....