Co-creating consumer logistics from self-collection to crowd-sourced delivery: an examination on contextual differences in last-mile

• Main Authors: Wang, Xueqin, Wong, Yiik Diew, Chen, Tianyi, Yuen, Kum Fai
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2023
• Subjects: Business::Management::Logistics; Last-Mile Logistics; Consumer Logistics
• Online Access: https://hdl.handle.net/10356/171203
• Institution: Nanyang Technological University

This study examines consumers’ willingness to co-create last-mile logistics, focusing on (1) the motivational effects of empowerment and shared responsibility perceptions and (2) the moderating effects of private-social and paid-unpaid contexts. A sociological view of consumer labour is integrated i...