The four facets of self-collection service for e-commerce delivery : conceptualisation and latent class analysis of user segments

• المؤلفون الرئيسيون: Wang, Xueqin, Wong, Yiik Diew, Teo, Chee Chong, Yuen, Kum Fai, Feng, Xuehao
• مؤلفون آخرون: School of Civil and Environmental Engineering
• التنسيق: مقال
• اللغة: English
• منشور في: 2021
• الموضوعات: Engineering::Civil engineering; E-Commerce; Last-Mile Logistics
• الوصول للمادة أونلاين: https://hdl.handle.net/10356/154427

With the rapid growth of e-commerce and technology-based self-services, consumers are increasingly encouraged to co-create individualised self-collection services. This study aims to conceptualise the multiple key facets of self-collection as viewed from consumers' perspectives and identify the...