The four facets of self-collection service for e-commerce delivery : conceptualisation and latent class analysis of user segments

• Main Authors: Wang, Xueqin, Wong, Yiik Diew, Teo, Chee Chong, Yuen, Kum Fai, Feng, Xuehao
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2021
• Subjects: Engineering::Civil engineering; E-Commerce; Last-Mile Logistics
• Online Access: https://hdl.handle.net/10356/154427
• Institution: Nanyang Technological University

With the rapid growth of e-commerce and technology-based self-services, consumers are increasingly encouraged to co-create individualised self-collection services. This study aims to conceptualise the multiple key facets of self-collection as viewed from consumers' perspectives and identify the...