The determinants of customers’ intention to use smart lockers for last-mile deliveries

• المؤلفون الرئيسيون: Yuen, Kum Fai, Wang, Xueqin, Ma, Fei, Wong, Yiik Diew
• مؤلفون آخرون: School of Civil and Environmental Engineering
• التنسيق: مقال
• اللغة: English
• منشور في: 2021
• الموضوعات: Engineering::Civil engineering; Last-mile Deliveries; Smart Lockers
• الوصول للمادة أونلاين: https://hdl.handle.net/10356/152188
• المؤسسة: Nanyang Technological University

Anchored on the resource matching, perceived value, and transaction cost economics theories, this study analyses the determinants of customers' intention to use smart lockers for last-mile deliveries. Based on stratified sampling, survey data were collected from 230 smart locker users in China...