The determinants of customers’ intention to use smart lockers for last-mile deliveries

• Main Authors: Yuen, Kum Fai, Wang, Xueqin, Ma, Fei, Wong, Yiik Diew
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2021
• Subjects: Engineering::Civil engineering; Last-mile Deliveries; Smart Lockers
• Online Access: https://hdl.handle.net/10356/152188
• Institution: Nanyang Technological University

Anchored on the resource matching, perceived value, and transaction cost economics theories, this study analyses the determinants of customers' intention to use smart lockers for last-mile deliveries. Based on stratified sampling, survey data were collected from 230 smart locker users in China...