Consumer perception of last-mile delivery: temporal and spatial factors with attributional bias

• Main Author: Ma, Bohao
• Other Authors: Teo Chee Chong
• Format: Thesis-Doctor of Philosophy
• Language: English
• Published: Nanyang Technological University 2025
• Subjects: Business and Management; Last-mile delivery; Discrete choice model; On-demand food delivery; Parcel locker; Geospatial information system; Attribution theory
• Online Access: https://hdl.handle.net/10356/181938
• Institution: Nanyang Technological University

With the rapid development of e-commerce activities, Last-Mile Delivery (LMD) operations have become a vital part of both business success and urban transportation systems. Different from other parts of the supply chain, LMD is characterised by consumer empowerment, and it is therefore imperative to...