An investigation of self-service technology usage during the COVID-19 pandemic: the changing perceptions of 'self' and technologies

• المؤلفون الرئيسيون: Wang, Xueqin, Wong, Yiik Diew, Sun, Shanshan, Yuen, Kum Fai
• مؤلفون آخرون: School of Civil and Environmental Engineering
• التنسيق: مقال
• اللغة: English
• منشور في: 2022
• الموضوعات: Social sciences::Psychology; Engineering::General; Self-Service Technology; COVID-19 Pandemic
• الوصول للمادة أونلاين: https://hdl.handle.net/10356/163864
• المؤسسة: Nanyang Technological University

Self-service technologies (SSTs) are not new to modern consumers, yet the COVID-19 pandemic brings new motivations into SST usage. This study aims to revisit consumers' SST usage under the pandemic context, focusing on consumers' changing perceptions on social interactions (i.e. the '...