Misty robot as concierge service
Robots in the service industry have always been a novel and refreshing experience for customers. Modern artificial intelligence (AI) has developed far enough to be able to solve customer problems uniquely, providing valuable assistance to professionals in the service industry. This report docume...
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| Format: | Final Year Project |
| Language: | English |
| Published: |
Nanyang Technological University
2023
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| Online Access: | https://hdl.handle.net/10356/165969 |
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| Institution: | Nanyang Technological University |
| Language: | English |
| Summary: | Robots in the service industry have always been a novel and refreshing experience for
customers. Modern artificial intelligence (AI) has developed far enough to be able to solve
customer problems uniquely, providing valuable assistance to professionals in the service
industry.
This report documents the utility of the Misty robot as a concierge service such as those of in
hotels. The project leverages Misty robot’s built-in functionalities such as image recognition,
text-to-speech, and expressive display to provide comprehensive interaction in addition to
image processing to collect vital information for hotel check-in. The project involves 4 main
components: Misty robot as the customer front-end, a ReactJS Web Application for
registrations, a FastAPI server with image processing capabilities as well as a MongoDB server
as back-end persistence.
This project aims to develop a framework for Misty robot to be used in concierge service with
hotel services as a basic use case, with the potential to be deployed to other kinds of concierge
such as restaurant front desk, wedding receptions, and event registration check-ins. |
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