Public negative labeling effects on team interaction and performance

• Main Authors: Kirk, Jessica F., Hekman, David R., Chan, Elsa T., Foo, Maw-Der
• Other Authors: Nanyang Business School
• Format: Article
• Language: English
• Published: 2023
• Subjects: Business::Management; Workplace Negativity; Team Performance
• Online Access: https://hdl.handle.net/10356/170516
• Institution: Nanyang Technological University

Across four studies, we examine how public negative labeling, which is when a group member is publicly identified as bad, affects team performance. Across three experiments and one field study, we test and find support for our model, that public negative labeling undermines team performance via reduced perceptions of team interaction quality. Our study contributes to the expansive conversation on team effectiveness which highlights that “fighting fire with fire” in terms of public negative labeling is ineffective for dealing with uncivil workplace behavior.