From a functional service to an emotional 'saviour': a structural analysis of logistics values for in-home consumers

• Main Authors: Li, Ting, Cai, Lanhui, Liu, Yanfeng, Yuen, Kum Fai, Wang, Xueqin
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2024
• Subjects: Business and Management; Logistics services; Perceived service value
• Online Access: https://hdl.handle.net/10356/180227
• Institution: Nanyang Technological University

Logistics has been traditionally viewed as the movement of goods, but the stereotype of logistics as providing solely functional services is undergoing a transformation. Particularly for consumers with an in-home lifestyle, receiving logistics services is one of the effective ways to reaching out to...