From a functional service to an emotional 'saviour': a structural analysis of logistics values for in-home consumers

• Main Authors: Li, Ting, Cai, Lanhui, Liu, Yanfeng, Yuen, Kum Fai, Wang, Xueqin
• 其他作者: School of Civil and Environmental Engineering
• 格式: Article
• 語言: English
• 出版: 2024
• 主題: Business and Management; Logistics services; Perceived service value
• 在線閱讀: https://hdl.handle.net/10356/180227

Logistics has been traditionally viewed as the movement of goods, but the stereotype of logistics as providing solely functional services is undergoing a transformation. Particularly for consumers with an in-home lifestyle, receiving logistics services is one of the effective ways to reaching out to...