A study of the soft skills required for project managers to improve interpersonal relationships in the construction industry in Singapore

• Main Author: Lim, Glenda Shu Ting
• Other Authors: Tiong Lee Kong, Robert
• Format: Final Year Project
• Language: English
• Published: Nanyang Technological University 2024
• Subjects: Engineering
• Online Access: https://hdl.handle.net/10356/181768
• Institution: Nanyang Technological University

This research, funded by Er. Wong Yui Cheong in collaboration with the Institute of Engineers, Singapore (IES), examines the evolving role of project managers (PMs) in the construction industry, with a particular emphasis on enhancing soft skills such as effective communication, emotional intelligence, and assertiveness. As construction projects grow more complex with technological advancements, the need for modernized and comprehensive management practices becomes critical. The study focuses on the essential soft skills that PMs must possess to effectively coordinate diverse teams—including consultants and contractors—while fostering strong interpersonal relationships. While technical competencies like contracts and procedures are well-established, this research underscores the significance of interpersonal skills in driving project management success. Through a global literature review and interviews with industry professionals, the study provides a broad perspective on current practices. By analysing PM-client-contractor dynamics and various contract models in Singapore, it hopes to offer actionable recommendations aimed at raising construction management standards, with a particular focus on enhancing the soft skills of future project managers.