Assessing a client-based information service : a Singapore case study.

• Main Author: Foo, Sharon Li-Yin.
• Other Authors: Shaheen Majid
• Format: Theses and Dissertations
• Published: 2008
• Subjects: DRNTU::Library and information science::Libraries::Information services and centres
• Online Access: http://hdl.handle.net/10356/1947
• Institution: Nanyang Technological University

This study examines an On-Demand research enquiries database of a fee-based Information Service to investigate the information needs of key clients and how they have evolved over a five-year period. The purpose is to identify significant patterns of use in clients’ information requests and to inves...