Tourism education in Singapore : an audit and analysis at post-secondary level.

The major problem confronting the tourism industry in Singapore is the dearth of skilled personnel to service it. The consequences of this problem are declining levels of service quality, negative impact on customer satisfaction and ultimately declining profitability. The solution to the problem req...

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Main Authors:	Hugh Catlin., Ng, Roanld Kok Tiong., Yeo, Andy Wei Lok.
Other Authors:	Polunin, Ivan
Format:	Theses and Dissertations
Language:	English
Published:	2009
Subjects:	DRNTU::Business::Industries and labor DRNTU::Social sciences::Recreation
Online Access:	http://hdl.handle.net/10356/20097
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Institution:	Nanyang Technological University
Language:	English

id	sg-ntu-dr.10356-20097
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spelling	sg-ntu-dr.10356-200972024-01-12T10:09:09Z Tourism education in Singapore : an audit and analysis at post-secondary level. Hugh Catlin. Ng, Roanld Kok Tiong. Yeo, Andy Wei Lok. Polunin, Ivan Nanyang Business School DRNTU::Business::Industries and labor DRNTU::Social sciences::Recreation The major problem confronting the tourism industry in Singapore is the dearth of skilled personnel to service it. The consequences of this problem are declining levels of service quality, negative impact on customer satisfaction and ultimately declining profitability. The solution to the problem requires a coordinated approach to education for tourism, an approach which is attuned to economic realities. Master of Business Administration (Hospitality and Tourism Management) 2009-12-14T08:16:58Z 2009-12-14T08:16:58Z 1995 1995 Thesis http://hdl.handle.net/10356/20097 en NANYANG TECHNOLOGICAL UNIVERSITY 94 p. application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
language	English
topic	DRNTU::Business::Industries and labor DRNTU::Social sciences::Recreation
spellingShingle	DRNTU::Business::Industries and labor DRNTU::Social sciences::Recreation Hugh Catlin. Ng, Roanld Kok Tiong. Yeo, Andy Wei Lok. Tourism education in Singapore : an audit and analysis at post-secondary level.
description	The major problem confronting the tourism industry in Singapore is the dearth of skilled personnel to service it. The consequences of this problem are declining levels of service quality, negative impact on customer satisfaction and ultimately declining profitability. The solution to the problem requires a coordinated approach to education for tourism, an approach which is attuned to economic realities.
author2	Polunin, Ivan
author_facet	Polunin, Ivan Hugh Catlin. Ng, Roanld Kok Tiong. Yeo, Andy Wei Lok.
format	Theses and Dissertations
author	Hugh Catlin. Ng, Roanld Kok Tiong. Yeo, Andy Wei Lok.
author_sort	Hugh Catlin.
title	Tourism education in Singapore : an audit and analysis at post-secondary level.
title_short	Tourism education in Singapore : an audit and analysis at post-secondary level.
title_full	Tourism education in Singapore : an audit and analysis at post-secondary level.
title_fullStr	Tourism education in Singapore : an audit and analysis at post-secondary level.
title_full_unstemmed	Tourism education in Singapore : an audit and analysis at post-secondary level.
title_sort	tourism education in singapore : an audit and analysis at post-secondary level.
publishDate	2009
url	http://hdl.handle.net/10356/20097
_version_	1789482875929755648

Tourism education in Singapore : an audit and analysis at post-secondary level.

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