Tourism education in Singapore : an audit and analysis at post-secondary level.

• Main Authors: Hugh Catlin., Ng, Roanld Kok Tiong., Yeo, Andy Wei Lok.
• Other Authors: Polunin, Ivan
• Format: Theses and Dissertations
• Language: English
• Published: 2009
• Subjects: DRNTU::Business::Industries and labor; DRNTU::Social sciences::Recreation
• Online Access: http://hdl.handle.net/10356/20097
• Institution: Nanyang Technological University

The major problem confronting the tourism industry in Singapore is the dearth of skilled personnel to service it. The consequences of this problem are declining levels of service quality, negative impact on customer satisfaction and ultimately declining profitability. The solution to the problem req...