The design and use of a tool to evaluate help systems on the world wide web

• Main Author: Tan, Keok San.
• Other Authors: Hepworth, Mark
• Format: Theses and Dissertations
• Language: English
• Published: 2009
• Subjects: DRNTU::Engineering::Computer science and engineering::Information systems::Information systems applications
• Online Access: http://hdl.handle.net/10356/20515
• Institution: Nanyang Technological University

With the widespread use of computers in many fields, partly due to falling hardware costs, more varied types of software have become available. These software are developed with increased functionality to cater to an evermore demanding user base. Providing help to support users of these software is...