Quality seaport : model building and empirical validation

• Main Author: Phang, Louise Foong Hung.
• Other Authors: School of Civil and Environmental Engineering
• Format: Final Year Project
• Language: English
• Published: 2010
• Subjects: DRNTU::Engineering::Maritime studies::Maritime management and business
• Online Access: http://hdl.handle.net/10356/38919
• Institution: Nanyang Technological University

The purpose of this paper is to answer the research question of what forms a quality seaport by looking at the main attributes that contribute to it and thereby proposing and validating a model of a Quality Seaport. Our view of quality comes for three main areas, Quality Service, Quality Management...