Quality seaport : model building and empirical validation
The purpose of this paper is to answer the research question of what forms a quality seaport by looking at the main attributes that contribute to it and thereby proposing and validating a model of a Quality Seaport. Our view of quality comes for three main areas, Quality Service, Quality Management...
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Main Author: | Phang, Louise Foong Hung. |
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Other Authors: | School of Civil and Environmental Engineering |
Format: | Final Year Project |
Language: | English |
Published: |
2010
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Subjects: | |
Online Access: | http://hdl.handle.net/10356/38919 |
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Institution: | Nanyang Technological University |
Language: | English |
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