Port service quality in the supply chain management context

• المؤلف الرئيسي: Cheng, Ying Ying.
• مؤلفون آخرون: School of Civil and Environmental Engineering
• التنسيق: Final Year Project
• اللغة: English
• منشور في: 2012
• الموضوعات: DRNTU::Engineering::Maritime studies::Maritime management and business
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/49237

Purpose - The purpose of this paper is to widen knowledge on port service quality in the context of supply chains and by proposing and testing a new service quality model, identify the key determinants of a quality port. The benefits of port service quality, impact of port service quality on supply...