Port service quality in the supply chain management context

Purpose - The purpose of this paper is to widen knowledge on port service quality in the context of supply chains and by proposing and testing a new service quality model, identify the key determinants of a quality port. The benefits of port service quality, impact of port service quality on supply...

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Main Author:	Cheng, Ying Ying.
Other Authors:	School of Civil and Environmental Engineering
Format:	Final Year Project
Language:	English
Published:	2012
Subjects:	DRNTU::Engineering::Maritime studies::Maritime management and business
Online Access:	http://hdl.handle.net/10356/49237
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Institution:	Nanyang Technological University
Language:	English

id	sg-ntu-dr.10356-49237
record_format	dspace
spelling	sg-ntu-dr.10356-492372023-03-03T17:15:06Z Port service quality in the supply chain management context Cheng, Ying Ying. School of Civil and Environmental Engineering Thai Van Vinh DRNTU::Engineering::Maritime studies::Maritime management and business Purpose - The purpose of this paper is to widen knowledge on port service quality in the context of supply chains and by proposing and testing a new service quality model, identify the key determinants of a quality port. The benefits of port service quality, impact of port service quality on supply chain performance and the critical factors for successful implementation of port service quality will also be examined from the perspective of port users. Bachelor of Science (Maritime Studies) 2012-05-16T04:27:16Z 2012-05-16T04:27:16Z 2012 2012 Final Year Project (FYP) http://hdl.handle.net/10356/49237 en Nanyang Technological University 95 p. application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
language	English
topic	DRNTU::Engineering::Maritime studies::Maritime management and business
spellingShingle	DRNTU::Engineering::Maritime studies::Maritime management and business Cheng, Ying Ying. Port service quality in the supply chain management context
description	Purpose - The purpose of this paper is to widen knowledge on port service quality in the context of supply chains and by proposing and testing a new service quality model, identify the key determinants of a quality port. The benefits of port service quality, impact of port service quality on supply chain performance and the critical factors for successful implementation of port service quality will also be examined from the perspective of port users.
author2	School of Civil and Environmental Engineering
author_facet	School of Civil and Environmental Engineering Cheng, Ying Ying.
format	Final Year Project
author	Cheng, Ying Ying.
author_sort	Cheng, Ying Ying.
title	Port service quality in the supply chain management context
title_short	Port service quality in the supply chain management context
title_full	Port service quality in the supply chain management context
title_fullStr	Port service quality in the supply chain management context
title_full_unstemmed	Port service quality in the supply chain management context
title_sort	port service quality in the supply chain management context
publishDate	2012
url	http://hdl.handle.net/10356/49237
_version_	1759858108319924224

Port service quality in the supply chain management context

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