Port service quality in the supply chain management context

• Main Author: Poh, Patricia Xiang Qi.
• Other Authors: School of Civil and Environmental Engineering
• Format: Final Year Project
• Language: English
• Published: 2012
• Subjects: DRNTU::Engineering::Maritime studies::Maritime management and business
• Online Access: http://hdl.handle.net/10356/49233
• Institution: Nanyang Technological University

The port industry is a specialised industry and is usually the gateway to many markets involving sea transport. However, there has been a general shift in the roles of the port. Besides the traditional function of being the facilitator, providing of infrastructure and equipment, contemporary ports h...