Port service quality in the supply chain management context
Purpose - The purpose of this paper is to widen knowledge on port service quality in the context of supply chains and by proposing and testing a new service quality model, identify the key determinants of a quality port. The benefits of port service quality, impact of port service quality on supply...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Final Year Project |
| Language: | English |
| Published: |
2012
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/49237 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Nanyang Technological University |
| Language: | English |
| Summary: | Purpose - The purpose of this paper is to widen knowledge on port service quality in the context of supply chains and by proposing and testing a new service quality model, identify the key determinants of a quality port. The benefits of port service quality, impact of port service quality on supply chain performance and the critical factors for successful implementation of port service quality will also be examined from the perspective of port users. |
|---|