Port service quality in the supply chain management context

• Main Author: Cheng, Ying Ying.
• Other Authors: School of Civil and Environmental Engineering
• Format: Final Year Project
• Language: English
• Published: 2012
• Subjects: DRNTU::Engineering::Maritime studies::Maritime management and business
• Online Access: http://hdl.handle.net/10356/49237
• Institution: Nanyang Technological University

Purpose - The purpose of this paper is to widen knowledge on port service quality in the context of supply chains and by proposing and testing a new service quality model, identify the key determinants of a quality port. The benefits of port service quality, impact of port service quality on supply...