Quality seaport : model building and empirical validation

• المؤلف الرئيسي: Phang, Louise Foong Hung.
• مؤلفون آخرون: School of Civil and Environmental Engineering
• التنسيق: Final Year Project
• اللغة: English
• منشور في: 2010
• الموضوعات: DRNTU::Engineering::Maritime studies::Maritime management and business
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/38919

The purpose of this paper is to answer the research question of what forms a quality seaport by looking at the main attributes that contribute to it and thereby proposing and validating a model of a Quality Seaport. Our view of quality comes for three main areas, Quality Service, Quality Management...