Quality seaport : model building and empirical validation

• 主要作者: Phang, Louise Foong Hung.
• 其他作者: School of Civil and Environmental Engineering
• 格式: Final Year Project
• 語言: English
• 出版: 2010
• 主題: DRNTU::Engineering::Maritime studies::Maritime management and business
• 在線閱讀: http://hdl.handle.net/10356/38919
• 機構: Nanyang Technological University

The purpose of this paper is to answer the research question of what forms a quality seaport by looking at the main attributes that contribute to it and thereby proposing and validating a model of a Quality Seaport. Our view of quality comes for three main areas, Quality Service, Quality Management...