Operational efficiency and productivity in container terminals (I) : PSA background and competitiveness
The purpose of this report is to study the strengths of PSA Singapore container terminals and the potential for further efficiency improvements, as well as to investigate the feasibility of improving the different aspects of operations in order to improve customer satisfaction. There is an increasin...
Saved in:
Main Author: | |
---|---|
Other Authors: | |
Format: | Final Year Project |
Language: | English |
Published: |
2010
|
Subjects: | |
Online Access: | http://hdl.handle.net/10356/40006 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Institution: | Nanyang Technological University |
Language: | English |
id |
sg-ntu-dr.10356-40006 |
---|---|
record_format |
dspace |
spelling |
sg-ntu-dr.10356-400062023-03-03T16:51:31Z Operational efficiency and productivity in container terminals (I) : PSA background and competitiveness Goh, Wen Cai. Teo Chee Chong School of Civil and Environmental Engineering PSA Singapore DRNTU::Engineering::Maritime studies::Maritime management and business The purpose of this report is to study the strengths of PSA Singapore container terminals and the potential for further efficiency improvements, as well as to investigate the feasibility of improving the different aspects of operations in order to improve customer satisfaction. There is an increasing amount of container volume flowing through the world and this has brought about a wave of consolidation in the container liner companies through a series of merger and acquisitions. As such the shipper-port relations have changed and container lines now have greater power to influence a major port‘s container volume. It is thus important for ports to improve to face the increase in demand from the container lines. For the port of Singapore, being the top transhipment port in the world, the increase world‘s container volume means that Singapore must increase its handling capacity without significantly increasing its cost. Physical means of increasing capacity (i.e. expansion of port area) is not possible for Singapore due to land scarcity. Thus Singapore has the choice of improving its operational efficiencies or customer service. Singapore already has very high productivity through integration of IT into operations. Customers also express high satisfaction with the infrastructure of Singapore container terminals. As such, it is important for Singapore to look into improving customer service. Bachelor of Science (Maritime Studies) 2010-06-09T02:59:15Z 2010-06-09T02:59:15Z 2010 2010 Final Year Project (FYP) http://hdl.handle.net/10356/40006 en Nanyang Technological University 46 p. application/pdf |
institution |
Nanyang Technological University |
building |
NTU Library |
continent |
Asia |
country |
Singapore Singapore |
content_provider |
NTU Library |
collection |
DR-NTU |
language |
English |
topic |
DRNTU::Engineering::Maritime studies::Maritime management and business |
spellingShingle |
DRNTU::Engineering::Maritime studies::Maritime management and business Goh, Wen Cai. Operational efficiency and productivity in container terminals (I) : PSA background and competitiveness |
description |
The purpose of this report is to study the strengths of PSA Singapore container terminals and the potential for further efficiency improvements, as well as to investigate the feasibility of improving the different aspects of operations in order to improve customer satisfaction. There is an increasing amount of container volume flowing through the world and this has brought about a wave of consolidation in the container liner companies through a series of merger and acquisitions. As such the shipper-port relations have changed and container lines now have greater power to influence a major port‘s container volume. It is thus important for ports to improve to face the increase in demand from the container lines. For the port of Singapore, being the top transhipment port in the world, the increase world‘s container volume means that Singapore must increase its handling capacity without significantly increasing its cost. Physical means of increasing capacity (i.e. expansion of port area) is not possible for Singapore due to land scarcity. Thus Singapore has the choice of improving its operational efficiencies or customer service. Singapore already has very high productivity through integration of IT into operations. Customers also express high satisfaction with the infrastructure of Singapore container terminals. As such, it is important for Singapore to look into improving customer service. |
author2 |
Teo Chee Chong |
author_facet |
Teo Chee Chong Goh, Wen Cai. |
format |
Final Year Project |
author |
Goh, Wen Cai. |
author_sort |
Goh, Wen Cai. |
title |
Operational efficiency and productivity in container terminals (I) : PSA background and competitiveness |
title_short |
Operational efficiency and productivity in container terminals (I) : PSA background and competitiveness |
title_full |
Operational efficiency and productivity in container terminals (I) : PSA background and competitiveness |
title_fullStr |
Operational efficiency and productivity in container terminals (I) : PSA background and competitiveness |
title_full_unstemmed |
Operational efficiency and productivity in container terminals (I) : PSA background and competitiveness |
title_sort |
operational efficiency and productivity in container terminals (i) : psa background and competitiveness |
publishDate |
2010 |
url |
http://hdl.handle.net/10356/40006 |
_version_ |
1759857378924167168 |