Operational efficiency and productivity in container terminals part (II) : service quality and port pricing

• Main Author: Chan, Sek Yeong.
• Other Authors: Teo Chee Chong
• Format: Final Year Project
• Language: English
• Published: 2010
• Subjects: DRNTU::Engineering::Maritime studies::Maritime management and business
• Online Access: http://hdl.handle.net/10356/40380
• Institution: Nanyang Technological University

With the current trends and technologies, meeting the demands of the ship owners with all sorts of modern technologies and services becomes imperative in order to retain a competitive advantage. The quality of services has become a major factor affecting the customers‟ choice of terminals and ports...