The process of process innovation : a case study of a finance firm in Asia.

The purpose of this dissertation is to use the case study method to gain insight of the innovation process based on Kanter's model of Innovation Tasks. Idea generation, coalition building, idea realization and diffusion are the four major tasks identified in the Kanter's model of Innovatio...

Full description

Saved in:
Bibliographic Details
Main Author: Leong, Tak Keong.
Other Authors: Lee Chu Keong
Format: Theses and Dissertations
Language:English
Published: 2010
Subjects:
Online Access:http://hdl.handle.net/10356/41521
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Nanyang Technological University
Language: English
id sg-ntu-dr.10356-41521
record_format dspace
spelling sg-ntu-dr.10356-415212019-12-10T14:22:40Z The process of process innovation : a case study of a finance firm in Asia. Leong, Tak Keong. Lee Chu Keong Wee Kim Wee School of Communication and Information DRNTU::Business::Management::Competition The purpose of this dissertation is to use the case study method to gain insight of the innovation process based on Kanter's model of Innovation Tasks. Idea generation, coalition building, idea realization and diffusion are the four major tasks identified in the Kanter's model of Innovation Tasks. These task, and its determinants, were analyzed in detail through a case study of a process innovation, i.e., the new investment trading submission process in ACME Insurance that is made possible via a revolutionary digital pen and paper (DPP) technology. The case study reveals that it is possible for both the idea generation task and coalition building task to happen in tandem, instead of sequentially. In addition, the diffusion task is the most crucial part of the innovation process. Similary, the environmental determinants of the diffusion task, which has most influential effect on the success of the innovation, is often overlooked and under researched. This case study shows that even an excellent innovation idea with a state-of-the-art technology, managed to sail through smoothly throughout the innovation process, can result in setback during its diffusion. ​Master of Mass Communication 2010-07-16T04:37:43Z 2010-07-16T04:37:43Z 2008 2008 Thesis http://hdl.handle.net/10356/41521 en Nanyang Technological University 71 p. application/pdf
institution Nanyang Technological University
building NTU Library
country Singapore
collection DR-NTU
language English
topic DRNTU::Business::Management::Competition
spellingShingle DRNTU::Business::Management::Competition
Leong, Tak Keong.
The process of process innovation : a case study of a finance firm in Asia.
description The purpose of this dissertation is to use the case study method to gain insight of the innovation process based on Kanter's model of Innovation Tasks. Idea generation, coalition building, idea realization and diffusion are the four major tasks identified in the Kanter's model of Innovation Tasks. These task, and its determinants, were analyzed in detail through a case study of a process innovation, i.e., the new investment trading submission process in ACME Insurance that is made possible via a revolutionary digital pen and paper (DPP) technology. The case study reveals that it is possible for both the idea generation task and coalition building task to happen in tandem, instead of sequentially. In addition, the diffusion task is the most crucial part of the innovation process. Similary, the environmental determinants of the diffusion task, which has most influential effect on the success of the innovation, is often overlooked and under researched. This case study shows that even an excellent innovation idea with a state-of-the-art technology, managed to sail through smoothly throughout the innovation process, can result in setback during its diffusion.
author2 Lee Chu Keong
author_facet Lee Chu Keong
Leong, Tak Keong.
format Theses and Dissertations
author Leong, Tak Keong.
author_sort Leong, Tak Keong.
title The process of process innovation : a case study of a finance firm in Asia.
title_short The process of process innovation : a case study of a finance firm in Asia.
title_full The process of process innovation : a case study of a finance firm in Asia.
title_fullStr The process of process innovation : a case study of a finance firm in Asia.
title_full_unstemmed The process of process innovation : a case study of a finance firm in Asia.
title_sort process of process innovation : a case study of a finance firm in asia.
publishDate 2010
url http://hdl.handle.net/10356/41521
_version_ 1681048445047013376