Managing emotions and training of soft skills in the workplace : a case study.

• Main Author: Teo, Kai Ni.
• Other Authors: Kang Yoonhee
• Format: Final Year Project
• Language: English
• Published: 2011
• Subjects: DRNTU::Social sciences::Psychology::Applied psychology
• Online Access: http://hdl.handle.net/10356/44208
• Institution: Nanyang Technological University

In this research paper, I aim to show mid-level managers as skilled emotion managers through the use of Bolton’s typology of emotion management and the emotion script theory approach, moving away from Hochschild’s definition of “emotion labour” – in which organizations dictate and appropriate how em...