Improve service productivity by process configuration

• المؤلف الرئيسي: Ong, Keng Hock.
• مؤلفون آخرون: School of Mechanical and Aerospace Engineering
• التنسيق: Final Year Project
• اللغة: English
• منشور في: 2011
• الموضوعات: DRNTU::Engineering::Mechanical engineering
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/44910
• المؤسسة: Nanyang Technological University

Service industries are contributing an increasing share to many national economies, especially in developed countries that include Singapore. However, unlike manufacturing, services are generally intangible, perishable, and require simultaneous production and consumption. Consequently, it is a serio...